Job Functions:

• Review, analyse and create detailed documentation of business processes, user needs and work flow designs.
• Manage the requirements definition and documentation for the program or projects through the use of traceable, high quality processes and tools
• Preparation of network lifecycle plans, including capacity, spares, security and disaster recovery plans
• Translate high-level business requirements into detailed technical and operational requirements by:
  • Performing analysis to capture business requirements
  • Writing release design documents and solution architecture documents as required
  • Ensuring completion and managing quality of all requirements design documents and solution architecture documents
  • Initiating and managing the requirements traceability matrix for each capability release
  • Owning the requirements management process, including ensuring ongoing improvements for the technical support team where applicable, and
• Co-ordinate, manage and update solution team on technical support team priorities; manage changes or conflicts through agreed processes with the technical support team
• Apply your expertise in statistical inference, data mining and the presentation of data to help inform and support our business and product decisions
• Work with the technical team to translate the business requirements into technical specifications
• Develop reports and monitor the validity of the data being reported
• Perform operational, financial, and information systems business process reviews as well as quality assurance. Identify and document inefficiencies or gaps in existing process. Ensure the purposes of business process reviews and quality assurance engagements are fulfilled and the reviews are carried out in accordance with performance standards; that is, not limited to but including attention to details.
• Implement the business process review or quality assurance program to achieve process excellence. Where required, perform various quality assurance tests and analyses in accordance with assigned sections of quality assurance programs.
• Analyze findings and produce good quality, clear and concise business process review reports/quality assurance reports that contain the findings and recommended specific and innovative changes to effect improvements. Where required, present findings to process owners or the management team.
• Evaluate responses to business process reviews/quality assurance findings to determine reasonableness of proposed corrective actions. Diligently follow-up on the corrective or preventive actions.
• Assist management by identifying and implementing process improvements, deriving measures for process improvements and researching and applying best practices.
• Perform documentation activities in-between review assignments.
• Coach and train process owners and relevant staff on the new or improved business processes.
• Understand clients’ business processes.
• Provide or manage ongoing support for existing applications; prioritize new issues and working with the customers to determine the best use of IT resources in order to best address their business needs.
• Act as the representative and be the client’s "single contact". Formally documenting prioritized solution requirements that are aligned with technical and business feasibility. Plan and execute acceptance testing.
• Provide consultation to clients and lead cross-functional linked teams to address business or systems issues.

Requirements:

• Candidate must possess at least a Diploma or Bachelor’s Degree in Business IT or Business Administration or Management or equivalent.
• Strong communication and decision making skills.
• Business analyst with 3+ years experience in analyzing business requirements and translating these to service specifications and solution definitions.
• At least 3 to 5 years of working experience in auditing is required. Experience in IT auditing will be highly regarded.
• Strong problem solving abilities and ability to work independently and as part of a team, often to short timeframes
• Must have superior written, presentation and verbal communication skills, analytical and project management skills.
• Must possess a practical understanding of information technology and have the ability to conceptually relate technology to a business’ needs.
• Candidate must have experience in end-to-end process review and have performed analysis of processes and procedures of the organization in order to evaluate the effectiveness and efficiency of the business process.
• Preferably Senior Executives with solid understanding of business and IT process flow.
• Required skill(s): Interviewing, probing and information gathering skills, listening skills, report writing skills, interpersonal skills, analytical skills and oral communication skills
• Key quality (s): Meticulous but tactful, able to work independently with minimal supervision and yet is a team player, able to work under pressure, assertive and upholds integrity, highly self-motivated, resourceful, result-oriented, able to multitask, initiative
• Required language(s): Good command of English and native language

Job Functions:

• Perform implementation activities such as application and hardware customization, testing, deploying and post-support of proprietary software
• Troubleshooting technical problems, tracking and documenting resolution and/or escalating problem to appropriate resources.
• Prepare for technical specification, product descriptions, operation manual, test procedures and test reports, etc.
• Provide advice, training and technical support to existing clients.

Job Specifications:

• Candidate must possess at least a Diploma or Bachelor’s Degree in Computer Science/Computer Engineering/Information Technology or equivalent.
• At least 2 years experience in system administration and technical support. Fresh graduates are encouraged to apply.
• Experience on UNIX (SUSE), Windows administration and mobile technologies would be an advantage.
• Experience with network security, networking concepts, standards and knowledge of infrastructure setup.
• Excellent problem solving skills, with drive to measure and improve existing processes and procedures
• Ability to mentor or instruct co-workers in a professional manner
• Ability to work productively in a team and independently as required
• Willing to travel for client work
• Well versed in English and native language