Maintenance and Support

Nexbis provides maintenance and support services to customers before and after sales to ensure a continuous customer relationship. The objectives of offering this service are to fulfill the implementation, delivery and completion of contracts and service level agreements secured, and to ensure the continuous operability of the systems.

Our Maintenance and Support team is entrusted with the mandate to deliver outstanding customer service to our clients at all times. The services include:

• Service Level Management - Develop comprehensive service-level definitions and metrics which cover hardware, software, services and systems performance

• Call Centre - Ensuring end-to-end service level measurements with customers are in place and updated in-line with the SLA

• Technical Support - Operational service provider on hardware related products

• OS/Network Support - Operational service provider on networking, operating platform and third party software

• Application Support - Operational service provider on application systems developed in-house